Privacy Policy

1. Introduction

Epia ("we," "us," or "our") provides virtual assistant and AI-powered support services to real estate agents, brokers, and teams in the United States and Latin America. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have.

By using our website or submitting your information, you agree to the practices described in this policy.

2. Information We Collect

Information you provide directly. When you use our contact form to book a discovery call or ask a question, we collect your name, your email address, and any other details you choose to include in your message.

Information collected automatically. Like most websites, we may collect basic technical information (such as browser type, device type, pages visited, and approximate location) when you visit our site. If we use analytics tools or advertising pixels (for example, Google Analytics or Meta Pixel), they may place cookies or similar technologies on your device. We use this information to understand how visitors use our site and to improve our marketing.

Information we process on behalf of agents. When you become a client, our virtual assistants may access and process client information from your CRM and other systems (for example, names, emails, and transaction details) solely to perform the tasks you assign to us. We act as a service provider (processor) for this data, and you remain the owner and controller of it.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and schedule discovery calls;
• Provide, operate, and improve our virtual assistant and AI services;
• Send service-related communications and, with your consent, marketing updates;
• Meet legal, security, and anti-fraud obligations.

We do not sell your personal information. We do not use your data or your clients' data for any purpose other than the services you request.

4. How We Share Your Information

We share information only with:

• Service providers who help us operate (for example, email providers, scheduling tools, and the CRM platforms you authorize);
• Professional advisers or authorities, when required by law;
• A successor in the event of a merger or acquisition.

Any third party that receives your information is bound by confidentiality and data-protection obligations consistent with this policy.

5. Data Storage and Security

We store your information on secure servers and use reasonable technical and organizational measures to protect it, including access controls and encryption in transit. No method of transmission or storage is 100% secure, but we work to protect your data and your clients' data to a standard appropriate for the real estate industry.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this policy or as required by law. Client data processed on your behalf is retained only for the duration of your engagement and any legal retention period, and may be deleted or returned at your request.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate information;
• Request deletion of your information;
• Object to or restrict certain processing;
• Withdraw consent at any time;
• Opt out of marketing communications (every email includes an unsubscribe option).

To exercise any of these rights, contact us at hello@TU-DOMINIO.com. We respond to verified requests within the timeframe required by applicable law (typically 30 days).

8. Cookies and Tracking Technologies

Our site may use cookies and similar technologies to remember your preferences (such as language and theme), understand site usage, and support advertising. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

9. Third-Party Links

Our website may contain links to third-party websites (for example, social media). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are intended for real estate professionals aged 18 and over. We do not knowingly collect information from children.

11. International Data Transfers

We operate in the United States and serve clients in Latin America. If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where we or our service providers operate. By using our services, you acknowledge this transfer. We take reasonable steps to protect transferred data.

12. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent version. Material changes will be highlighted on this page or communicated to you directly.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

• Email: hello@TU-DOMINIO.com
• Address: 123 Real Estate Blvd, Suite 100, Miami, FL 33101, United States

14. Effective Date

This policy is effective as of August 14, 2026.